Refund Policy

1. Scope

This policy applies to paid BrokerSuite subscriptions purchased directly from us. Subscriptions purchased through the Apple App Store or Google Play are subject to those stores' own refund processes, which you should use in the first instance.

2. Cancelling

You can cancel a subscription at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not automatically pro-rate part-months.

3. Refunds

• Billing errors — if you were charged incorrectly or charged after cancelling, we will refund the incorrect amount in full.
• Service failure — if a prolonged fault on our side prevented you from using the service, contact us and we will refund or credit the affected period.
• Change of mind — refunds for unused time on an annual plan are considered case-by-case. Monthly plans are generally not refunded mid-period; cancel instead and access continues to the period end.

4. How to request a refund

Email hello@brokersuite.com with your account email and the reason for the request. We aim to respond within three business days. Approved refunds are returned to the original payment method and typically take five to ten business days to appear.

5. Your data after cancellation

Cancelling does not immediately delete your data. Contact us before or shortly after cancelling if you would like an export of your properties, leads and clients.